Service technicians have generally completed training to become electricians, electrical engineers, mechatronics engineers, electronics technicians, automation engineers, car mechanics, machine mechanics or polymechanics. With their broad-based technical background in mechanics, electrics, pneumatics, hydraulics, electronics, hardware and software, these professions all offer the perfect foundation for successfully mastering most of the tasks on a service technician’s plate.
Any necessary additional specialist knowledge relating to particular systems or plants – which is often extensive – is frequently specific to a particular manufacturer and is taught via internal training sessions and courses. This is not always enough to resolve a specific fault in some instances, so a certain level of creativity is also required, too..
Often, service technicians are the only representatives of a company that frequently visit customers on site: they are a company’s calling card. As a result, personal skills for dealing with customers are required, which regularly come into play during customer discussions or when analysing problems..