After Sales Service Technician | Vallorbe

  • Location
    Vallorbe, Vaud
  • Category
    Consulting, Sales, Customer Service
  • Contract Type
  • Educational Requirements
    Bachelor / University of Applied Sciences
  • Industry
    Industry, general
  • External Reference

We are looking for a large international company in the "Nord Vaudois" region that is committed to developing the skills of its employees an:

After Sales Service Technician

Votre défi

• Repair and maintenance
• Replace the components of our mechanical and electronic devices at distributors and depots
• Repair onsite equipment requiring more complex tools (controls and calibrations) according to company's procedures (disinfection - analysis - making an offer and follow-up - repair or replacement - return of products to the customer)
• Determine the cases of exchange or repair under warranty. If needed, prepare quotations
• Maintain repair management with the help of the complaint/repair processing software: create and complete computer files as the repair is carried out
• Maintain the database used as repair tracking software.
• Forward the results of the investigations and the file number to the clients concerned
• Manage product replacement or credit notes with customers
• Manage the archiving of repair files
• Contact the suppliers periodically for all questions regarding repairs and product improvement requests. Monitor investigations, repairs, replacement or refund of products returned to suppliers.
• Participate in the definition and maintenance of the spare parts list
• Participate in the creation and maintenance of standard repair procedures (service manuals)
• Participate in the improvement and evolution of mechanical and electronic devices
• Contribute to improving the functioning of the service
Training and Informing
• Participate in the production of after-sales service films for equipment repairs (storyboard and filming)
• Participate in the technical support of repair centers
• Answering technical questions from our customers

Vos compétences

• Electric, electronic or automatism Federal VET Diploma or equivalent
• 5+ years experience as Service Technician, in medical industry a plus
• Completely comfortable in a technological environment
• Excellent organizational skills, written and oral communication skills
• Motivated self-starter with a proactive personality
• Confidence in working with mobile devices, preferably "Apple" products
• Enjoy working in a team
• Very good knowledge of English & French, German a plus

Vos perspectives

Poste fixe

Votre contact

Madame Swati AHUJA, répond à toutes vos questions au Tel. +41 58 233 23 50

Vous pouvez postuler en ligne, par ou par courrier à l'adresse suivante :

Adecco Ressources Humaines SA
Yverdon Industrial Hub
Industrial A196
Avenue Haldimand 103
1400 Yverdon-les-Bains

Merci de préciser la référence 196-SWAH-128122-2117-FR.