Service Desk Specialist IT | Zurich

  • Ort
    Zurich, Zurich
  • Kategorie
    Informatik, Telekom, Internet
  • Vertragsart
    Festanstellung
  • Schulische Anforderungen
    Berufslehre / Handelsschule / Matura
  • Branche
    Informatik

The Adecco Group Switzerland is the leading provider for workforce solutions in Switzerland. With more than 600 employees in over 50 locations in all language regions, we bring 23,000 professionals. Our brands are all experts in their respective field. The Adecco Group Switzerland offers customizes solutions for job-seekers as well as for small, medium-size and large companies: placement of permanent positions, recruitment and hiring out of temporary staff, payroll services, outplacement and outsourcing, career planning and talent management. In Switzerland, we are present with the following brands: Adecco, Adia, Spring Professional, Badenoch & Clark, Pontoon Solutions und Lee Hecht Harrison.

The Adecco Group Switzerland is part of the global leading provider of workforce solutions transforming the world of work through talent and technology. The Adecco Group is a Fortune Global 500 company, based in Zurich, Switzerland, with more than 33,000 FTE employees in 60 countries and territories around the world. Adecco Group AG is listed on the SIX Swiss Exchange.

Service Desk Specialist IT

Your challenges

• Identify, diagnose and resolve incidents for users with a personal computer (software, hardware, network and internet access).
• Solve issues related to candidates, clients
• Provide one-on-one end user incident resolution over the phone, by mail or with the ticketing ITIL service now
• Set up and assist in the configuration of end users PC laptop, hardware, software and peripherals
• Provide support in French, German and English
• Interactions with IT team in a global organization
• Creation and end users administration with Active Directory (access administration, or mailbox for instance)
• Interactions with people from the outsourced Data Center for incidents and service requests
• Execution and monitoring of critical transactions

Your skills:

Education
Education in IT is a plus but not mandatory
ITIL V3 certification is a plus

Type of work experience
• Experience in working in IT services, in contact with end users or customers
• A first experience as Service Desk Agent, in a call center is a plus
• A first IT experience is a plus

Social skills
• Very good communication skills (lots of contacts with end users)
• Able to work under pressure
• Customer oriented, service mindset

Languages
French - Mandatory
German - Mandatory
English - Mandatory

This job advert is posted by Adecco Ressources Humaines SA, Rue des Fontenailles 16, 1007 Lausanne, Switzerland - www.adeccogroup.ch